Joalyn is our office manager and go to gal on anything relating to insurance and billing. With 24 years of experience in healthcare billing and 10 years here at Parkside Women's Centre she is an expert at taking the confusing mess that insurance so often seems to be and breaking it down to an easily understandable level. Not only does Joalyn manage our office with apparent ease, but she also takes care of her family and ever growing collection of pets (including cats, dogs, and horses). She is definitely a key player in our practices success.
Kathy is Dr. Hoover's assistant, and our triage queen. She has all the answers, and is exceptionally caring and patient while she breaks down test results and surgical procedures answering any and all questions you may have. Kathy is the woman who can talk you through all of your concerns without ever making you feel bad for calling her ten times a day. Kathy caries that level of care and patience outside of the office as well making her a wonderful wife and mother.
Wendy is the office extraordinaire. She will greet you on the phone, guide you to a room to see Dr. Hoover, she IS medical records and fixes all our needs in the office. She is kind, warm, gracious, and never meets a stranger. Wendy is a mother of four,three boys and one girl. Her background makes her an asset to Parkside Women's Centre; she has a Bachelors degree form Erskine College, where two of her children currently attend. She received a Masters degree from ECU in Biology and Genetics. She loves to read and travel.
Jessica is our front desk receptionist. Even though the job title can sound easy, I assure you it is not. It is a demanding job tending to busy phone lines, and patient registration and requests. Despite being one of our newest additions to the family, she has very quickly gained proficiency at our office functions and insurance regulations. Jessica is a 2017 graduate from Aiken High. When shes not working, Jessica enjoys fishing, traveling, and spending quality time with her friends and family.
Valerie is our effortless and painless phlebotomist. With certifications in both phlebotomy and CNA she is more than qualified for the job. Outside of the office she enjoys expressing her creativity with painting and drawing, and she's able to translate the artist spirit into excellent creative problem solving here at Parkside. Valerie is hardworking and caring; she makes a point to really get to know each of her patients.
Emily is our office administrative assistant. You may recognize her as our former receptionist; she recently transitioned to this new position to allow her more time off with her three young kids. In her 3+ years of experience with our office she has gained an understanding of all roles in the office and is able to assist both the front and back office to ensure everything runs smoothly.